Customer Care Excellence: How to Create an Effective Customer Focus

£33.82
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Customer Care Excellence: How to Create an Effective Customer Focus

Customer Care Excellence: How to Create an Effective Customer Focus

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Customer Care Excellence: How to Create an Effective Customer Focus

£33.82

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£40.58
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Sold by:

£33.82

Save £6.76 (16%)

RRP

£40.58
In stock
FREE Shipping

14-Day Returns Policy

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Description

Customer Care Excellence: How to Create an Effective Customer Focus

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations globalization and developing technology. Using international case studies and examples (including ebay Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
  • Brand: Kogan Page Ltd
  • Category: Business, Finance & Law
  • Format: Paperback
  • Language: English
  • Publication Date: 2024-02-02
  • Publisher / Label: Kogan Page Ltd
  • Author: Sarah Cook
  • Number of Pages: 288
  • Fruugo ID: 347106904-758557414
  • ISBN: 9780749457051

Delivery & Returns

Dispatched within 6 days

  • STANDARD: FREE - Delivery between Thu 08 January 2026–Tue 20 January 2026 - FREE

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