FRUUGO RECALLS: FOOD DEHYDRATOR SMX-01

Food Dehydrator with changeable temperature gauge, as well as an attached power plug. Product sold online.

PRODUCT IDENTIFICATION INFORMATION

Product Identifier: EZ1160996A1, M010000000002326828, Ds016562293098901580, RVG536- 220703-001-2033

The product was sold on Fruugo by an independent third party retailer.

WHY IS THIS PRODUCT DANGEROUS?

The product presents a risk of burns as the plug fitted to this sample did not comply with BS1363. The fuse had not been supplied with any granular filler. The filler is required to ensure the safe operation of the fuse under fault conditions. Should a fault occur, the plug can explode from the wall and if the user is near the product or is using the product, they may receive burns. The user is near/using the product and receives burns.

Product Safety Alert: https://assets.publishing.service.gov.uk/media/6452653b2f6222000ca6a453/2211-0006-product-recall-food-dehydrator.pdf

WHAT TO DO

If you have purchased an affected product, please immediately cease use of this product.

If you have purchased this product as a gift or for someone else, please notify the person in possession of this item to immediately cease use of this product.

REMEDIES FOR CONSUMERS

Fruugo requests that you dispose of this product as soon as possible in exchange for a refund. If this product can be recycled we encourage you to do so.

If you have received alternative instructions from the retailer or manufacturer regarding a repair or the return of the item, we advise you follow these instructions if a repair or return is your preferred remedy.

CONTACT

Please contact Fruugo via our designated Help Centre. Please confirm in writing that the product has been disposed of, and a full refund will be issued by our Customer Service Team as soon as possible.

If you have any further queries or concerns, please contact us via our designated Help Centre.