FRUUGO RECALLS: STEELCASE FLEX MOBILE POWER, MODEL A1705

A portable battery system featuring a mobile power unit and charging tray. Product sold online.

PRODUCT IDENTIFICATION INFORMATION

Brand: Steelcase

Serial Number: 1.) Any unit with the code “9”, “A”, or “B” – AFZ—XXXX—9—XX—X—XXXXX, AFZ—XXXX—A—XX—X—XXXXX, AFZ—XXXX—B—XX—X—XXXXX. 2.) Any unit with the code “C” and a code within “01 - 28” in AFZ—XXXX—C—01—X—XXXXX through AFZ—XXXX—C—28—X—XXXXX

The product was sold on Fruugo by an independent third party retailer.

WHY IS THIS PRODUCT DANGEROUS?

The Flex Mobile Power units from a series of production dates from the start of production in 2019 to May 2022, may overheat resulting in thermal damage to the case and the potential for fire damage or injury. The overheating issues resulted from leaking from individual battery cells within the units, causing corrosion.

Product Safety Alert: https://assets.publishing.service.gov.uk/media/665f31ffd470e3279dd335b1/2403-0063-product-recall-steelcase.pdf

WHAT TO DO

If you have purchased an affected product, please immediately cease use of this product.

If you have purchased this product as a gift or for someone else, please notify the person in possession of this item to immediately cease use of this product.

REMEDIES FOR CONSUMERS

Fruugo requests that you dispose of this product as soon as possible in exchange for a refund. If this product can be recycled we encourage you to do so.

If you have received alternative instructions from the retailer or manufacturer regarding a repair or the return of the item, we advise you follow these instructions if a repair or return is your preferred remedy.

CONTACT

Please contact Fruugo via our designated Help Centre. Please confirm in writing that the product has been disposed of, and a full refund will be issued by our Customer Service Team as soon as possible.

If you have any further queries or concerns, please contact us via our designated Help Centre.