FRUUGO RECALLS: ELECTRIC HAIR THERMAL TREATMENT

Electrically heated cap. Product sold online.

PRODUCT IDENTIFICATION INFORMATION

The product was sold on Fruugo by an independent third party retailer.

WHY IS THIS PRODUCT DANGEROUS?

The mechanical strength of the outer casing of the remote control is insufficient. It may break, exposing live electric conductors that can be accessed without using tools. Moreover, the mechanical strength of the cable is insufficient. If the wire is pulled or twisted, it can get damaged, exposing electric wires. Users may access live parts and receive an electric shock.

Product Safety Alert: https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10098564?lang=en

WHAT TO DO

If you have purchased an affected product, please immediately cease use of this product.

If you have purchased this product as a gift or for someone else, please notify the person in possession of this item to immediately cease use of this product.

REMEDIES FOR CONSUMERS

Fruugo requests that you dispose of this product as soon as possible in exchange for a refund. If this product can be recycled we encourage you to do so.

If you have received alternative instructions from the retailer or manufacturer regarding a repair or the return of the item, we advise you follow these instructions if a repair or return is your preferred remedy.

CONTACT

Please contact Fruugo via our designated Help Centre. Please confirm in writing that the product has been disposed of, and a full refund will be issued by our Customer Service Team as soon as possible.

If you have any further queries or concerns, please contact us via our designated Help Centre.