FRUUGO RECALLS: ELECTRIC INCENSE BURNER

Electric incense burner. Voltage of 220-240 V. All batches are concerned.

PRODUCT IDENTIFICATION INFORMATION

Model Number: WL-05D

The product was sold on Fruugo by an independent third party retailer.

WHY IS THIS PRODUCT DANGEROUS?

The appliance is not earthed. In addition, its conductors are not held in position, the accessible metal parts are not sufficiently insulated from the live parts, in particular the conductors of the power supply cable, and the clearance /creepage distances between the live parts of the heating element and the accessible metal part are insufficient. The user may therefore touch live parts and receive an electric shock.

Product Safety Alert: https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10114882?lang=en

WHAT TO DO

If you have purchased an affected product, please immediately cease use of this product.

If you have purchased this product as a gift or for someone else, please notify the person in possession of this item to immediately cease use of this product.

REMEDIES FOR CONSUMERS

Fruugo requests that you dispose of this product as soon as possible in exchange for a refund. If this product can be recycled we encourage you to do so.

If you have received alternative instructions from the retailer or manufacturer regarding a repair or the return of the item, we advise you follow these instructions if a repair or return is your preferred remedy.

CONTACT

Please contact Fruugo via our designated Help Centre. Please confirm in writing that the product has been disposed of, and a full refund will be issued by our Customer Service Team as soon as possible.

If you have any further queries or concerns, please contact us via our designated Help Centre.